Privacy Policy

Last updated: October 5, 2026

The short version

Your email files never leave your device. mail2pdf is a client-side web application: EML and MSG files are parsed and converted to PDF entirely inside your browser tab. There is no upload step, no server-side processing, and no copy of your data anywhere.

What happens to your email files

• Files you pick or drag in are read by your browser and held in the memory of the open tab.
• Parsing, rendering, and PDF generation all run locally in that tab.
• Nothing is transmitted to us or to any third party — not message bodies, not headers, not attachments, not file names.
• Closing the tab clears everything. We operate no servers that could store it.
• Exports (PDF files, index.csv, ZIP) are generated in your browser and saved wherever you choose on your device.

What we store on your device

After you activate a license, your browser's localStorage keeps two small values: your license key and the instance name you chose. This lets the app recognize an active license on future visits. Using Deactivate in the app removes them. Clearing your browser's site data has the same effect.

What license activation sends

When you activate, validate, or deactivate a license, the app sends only your license key and instance name to our license proxy (a Cloudflare Worker), which forwards the request to Creem's license API. No email content, file names, or converted documents are ever included. We receive no information about the files you convert, at any time, for any purpose.

Third parties

• Creem.io — acts as Merchant of Record for payments. When you purchase, Creem processes your payment details, email address, and invoice data under its own privacy policy. Refunds and billing questions go through Creem.
• Cloudflare — serves the static site and operates the license proxy endpoint. Cloudflare does not receive your email files.

We use no advertising cookies, no cross-site trackers, and no third-party analytics scripts.

Children

mail2pdf is a general-purpose document tool and is not directed at children under 13.

Changes to this policy

If the architecture ever changes — for example, if an optional server-side feature is introduced — this policy will be updated first, and the change will be described plainly on this page.

Contact

Questions about this policy: support@framext.com